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Hearing from Those We Seek to Help: Nonprofit Practices and Perspectives in Beneficiary Feedback

Hearing from Those We Seek to Help: Nonprofit Practices and Perspectives in Beneficiary Feedback

Publication Date: 
October, 2014
Source(s): 
The Center for Effective Philanthropy

This Center for Effective Philanthropy research report focuses on the importance for nonprofits and foundations to understand the perspectives of those they seek to help — their ultimate beneficiaries.

The report shows that most nonprofits are collecting and using feedback from their beneficiaries. But even though 60 percent of nonprofit leaders surveyed share this feedback with most or all of their organization’s foundation funders, nonprofit leaders believe the perspectives in this feedback are not deeply understood by most of their funders. The report reveals that this perceived lack of understanding matters – 73 percent of nonprofit leaders believe only some or fewer of their funders have funding principles that reflect a deep understanding of the intended beneficiaries’ needs, and 84 percent believe only some or fewer of their funders have programmatic strategies that reflect that understanding.

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